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2024 Humana Medicare Advantage Plan Reviews and Ratings

In this Article…

Find out how Humana Medicare Advantage plans are rated by Medicare based on their performance, customer service and more. Review industry reviews and rankings to learn more about Humana Medicare customer experience.

Humana offers several types of Medicare Advantage (Medicare Part C) plans. Each type of plan offers the benefits of Original Medicare (Part A and Part B) combined into a single plan.

If there are several types of Humana Medicare Advantage plans available in your area that fit your coverage needs and budget, you can help narrow down your plan options by using the Medicare plan star ratings.

Learn more about how the Medicare Star Ratings can help you compare Medicare Advantage plans.

How do Medicare Star Ratings work?

Every year, Medicare evaluates plans based on a 5-star rating system. The Centers for Medicare & Medicaid Services (CMS) determines the ratings each year, which range from one star (poor) to five stars (excellent).

Star Ratings




Above Average




Below Average



The overall Star Rating assess a variety of categories, including:

  • The plan’s history of customer service
  • Managing chronic conditions
  • Member experiences
  • Customer complaints

Using the star ratings to compare plans may help you as you narrow down your plan options.

Humana Medicare Advantage Star Ratings

96% of all Humana Medicare Advantage beneficiaries were enrolled in a plan rated four stars or higher for 2023.2

Other notable facts about Humana’s Medicare Star Ratings include:2

  • 3 Humana Medicare Advantage plan contracts received a 5 out of 5-star rating for 2023, including plans in 3 states covering approximately 356,000 members.

  • 7 Humana Medicare Advantage plan contracts offered in 46 states and Puerto Rico received 4.5-star ratings for 2023.

Humana ranked number 1 among health insurers for Customer Experience

Humana won the No. 1 customer service ranking among health insurance companies for the second year in a row in 2022, according to the Forrester’s 2022 U.S. Customer Experience Benchmark survey.3 The ranking is based on over 96,000 survey respondents in the U.S.

In the report, Humana ranked highest for:

  • Providing clear communication
  • Providing transparent premiums, copays and fees
  • Supporting customers with excellent customer service

Find a highly rated Medicare Advantage plan

As you search for Medicare Advantage plans online, you should be able to view the Medicare Star Ratings score for each available plan.

If you are comparing Humana Medicare Advantage plans over the phone with a licensed insurance agent,1 you can ask them about each plan’s Star Ratings.

If you are interested in finding a Humana Medicare plan over the phone, you can call a licensed insurance agent1 at 1-800-472-2986 TTY Users: 711 24 hours a day, 7 days a week. You can also get started by requesting a free plan quote online. There is no obligation to enroll.

Over 5 million people choose Humana for their Medicare Advantage plan.2

Medicare Advantage all-in-one plans combine all of your benefits into one simple plan.

See if there's an all-in-one Humana Medicare Advantage plan in your area.


Call to speak with a licensed sales agent1


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